Jul 23, 2025  
Course/Program Inventory 
    
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ITT 2050 - Internship


Clock Hours: 90

Prerequisites: ITT 1060 - Computer Hardware and Software I

ITT 1070 - Computer Hardware and Software II

ITT 2040 - Computer Support and Help Desk

 

Course Description:
The student will complete an internship in a real world computer support situation in order to gain practical, real-world experience practicing technical and communication skills in a collaborative environment.  

Student Learning Outcomes:

  1. Provide technical assistance and support for incoming queries and issues related to desktop computer systems, software, and hardware.
  2. Investigate, prioritize and timely resolve requests for assistance from all users and maintain log of service calls, client requests, and their dispositions.
  3. Install, configure, upgrade, and repair PC and MAC workstations, mobile devices, network hardware, and cabling as required.
  4. Train end users and develop training materials.
  5. Ensure optimal performance of desktop computer systems.
  6. Run diagnostic programs as appropriate to resolve technical problems, detect patterns of issues, and coordinate with staff regarding persistent problems.
  7. Daily check of virus activity and intrusions, ensure weekly update of virus definition files, and taking corrective action as necessary.