HMGT 2280 - Hotel Operations

Credit hours: 3

Course Description:
This course provides a solid overview to every aspect of hotel management. Topics include the hotel development and opening process; the general manager’s role; financial control and information management; the front office, housekeeping, security and engineering; the food and beverage division; marketing and human resources policy.

Student Learning Outcomes:
Students will be able to:

Increase knowledge of techniques in lodging management.
Expand understanding of the relationships amongst all the various hotel operating departments.
Summarize the key responsibilities and functions of the Rooms Operation including the Front Office, Guest Services, Housekeeping, Engineering and Security.
Summarize the key responsibilities and functions of the Food & Beverage Division.
Explain Marketing & associated activities.
Understand Financial Control, Information Management & Human Resource Policy.