All Courses

AOTP 2050 - Advanced Aircraft Operations

1. Demonstrate an awareness of weather hazards to aviation and an understanding of how to avoid them.
2. Demonstrate methods in VFR/IFR flight planning and demonstrate the ability to make a valid go / no-go decision.
3. Calculate, compute, and solve given weight and balance problems.
4. Explain and demonstrate effective Single-Pilot and Crew Resource Management skills.

AOTP 2410 - Unmanned Aerial Vehicles and Systems

AOTP 1120 - Private Pilot Ground School  

Course Description:
This course introduces students to Unmanned Aerial Systems (UAS) and offers a survey of current UAS platforms and applications.  Students will learn UAS terminology, regulations, challenges with civilian airspace integration and operational theory.  Operational issues, including crew and asset coordination, will be covered via hands-on flight operations in a controlled environment to examine missions that students could see in day-to-day UAS operations.

Student Learning Outcomes:
Students will be able to:

1. Demonstrate an understanding of operating unmanned aircraft in accordance with FARS and AFMS.
2. Solve given weight and balance problems.
3. Demonstrate an understanding of unmanned aircraft systems and methods of navigation.

AOTP 2430 - Aviation and Airport Security

1. Describe aviation security threats and responses.
2. Discuss aspects of aviation security, such the Aviation Safety and Security Act of 2001, and FAR Parts 108 and 109.
3. Explain the importance of planning for security threats, and having contingency plans and responsive measures.
4. Discuss inflight threats and security procedures.

AOTP 2450 - Air Cargo Operations

1. Describe the historical development of the airmail and air cargo industry throughout the world.
2. Recognize the major role played by the US Post Office, and the contributions of Juan Trippe and Pan American Airways in relation to the air cargo.
3. Explain the ramifications of the deregulation of the US air cargo industry in 1977.
4. Identify and explain the five classifications of airports and their impact and place within the air cargo industry.
5. Explain air cargo economic effects both locally and regionally.

AOTP 2470 - Flight Operations Management

AOTP 1120 - Private Pilot Ground School  

AOTP 1410 - Foundations of Air Transportation  

AOTP 2030 - Aviation Regulations and Legal Issues  

Course Description:
This course exposes students to the duties and responsibilities of flight operations professionals, including pilots, co-pilots, flight engineers, dispatchers, and flight attendants.  Specific focus will be put on operations under Part 121 (airline) and Part 135 (charter) rules and regulations.  Students will also gain an understanding of the major systems of large aircraft, crew rest and duty days, as well as the requirements for safely dispatching flights.

Student Learning Outcomes:
Students will be able to:

1. Demonstrate an understanding of the knowledge required for Air Carrier Flight Operations.
2. Understand the various factors of aircraft performance, including takeoff, enroute and landing limitations and weight and balance.
3. Describe the importance of effective single-pilot and crew resource management skills, as well as dispatcher resource management skills.
4. Demonstrate an Understanding of Operating Limitations of Aircraft Used in Airline Operations.

AOTP 2540 - Commercial Pilot Simulator II

1. Demonstrate the operation of aircraft in accordance with FARs, AFMs, and approved procedures and policies.
2. Demonstrate methods in VFR/IFR flight planning and demonstrate the ability to make a valid go / no-go decision.
3. Demonstrate situational awareness.
4. Demonstrate effective decision-making skills.

AOTP 2560 - Commercial Flight II Practicum

AOTP 2560 Commercial Flight II Practicum will be done as a credit course via a stand-alone non-college FAA 141 Certified Flight School.

Student Learning Outcomes:
Students will be able to:

1. Demonstrate an understanding of the knowledge required for commercial aircraft operations.
2. Demonstrate the ability to operate in the airport environment to commercial standards.
3. Demonstrate the ability to control and maneuver an aircraft to commercial standards.
4. Demonstrate the operation of aircraft in accordance with FARs, AFMs, and approved procedures and policies.

AOTP 2720 - Certified Flight Instructor Ground School Single Engine Land

1. Demonstrate knowledge of the characteristics and principles of learning, and fundamentals of instructing.
2. Demonstrate an understanding of effective communication including the barriers to effective communication.
3. Knowledge of the flight instructor’s responsibilities concerning the pilot certification process.

AOTP 2800 - Flight Dispatcher

1. Demonstrate ability to function and contribute within multi-disciplinary and diverse teams through dispatch resource management (DRM) and other teamwork-related methods.
2. Demonstrate an in-depth understanding of aircraft systems, performance and limitations.
3. Demonstrate the ability to effectively react to emergency and abnormal situations.
4. Demonstrate knowledge from previous Aviation Operations Technology classes that will contribute to practical dispatch applications.

AOTP 2850 - International Flight Planning and ETOPS

AOTP 1030 - Environment of the Air Traffic Controller  

AOTP 1320 - Instrument Rating Ground School  

Course Description:
Covers air carrier flight planning to points outside the United States, Federal Aviation Regulations (Part 121) and International Civil Aviation Organization regulations (ICAO), flight planning practice using ICAO forms, as well as extended two-engine overwater operation procedures (ETOPS), and routing, fuel, equipment and weather requirements.  Prepares student for an entry-level position as an Aircraft Dispatcher, employ understanding of the integral parts of the global aviation industry through practical application of comprehensive aeronautical principles, and work effectively in a multi-disciplinary and diverse team of aviation professionals through proficiency in the skills and technology used in the aviation industry.

Student Learning Outcomes:
Students will be able to:

1. Explain the factors that must be considered when planning a long-range, heavy aircraft flight outside the U.S.A.
2. Demonstrate and apply extended-two-engine-overwater procedures to Boeing 777 and Boeing 767 flights.
3. Produce the various publications used to determine the entry and exit requirements for flights into and out of all countries of the world.
4. Analyze weather information and make correct decisions regarding over-ocean flights.

AOTP 2900 - Aviation Operations Internship

1. Demonstrate employable skills.
2. Demonstrate the ability to working collaboratively in the aviation industry.
3. Demonstrate an understanding of effective communication skills in the industry.
4. Demonstrate the ability to complete assigned tasks following appropriate regulations and procedures.

AST 0001 - Worker Characteristics

1.  Attendance    
   1. Attends Class as scheduled.
   2. Arrives/leaves on time (no tardies)
   3. Notifies instructor prior to or day of being absent.
2. Character         
   1. Displays loyalty, honestly, trustworthiness.
   2. Displays dependability and reliability.
   3. Displays initiative, self-discipline and self-responsibility.
   4. Displays self-discipline and performs what is ask of them.

3. Teamwork       
   1. Respects the rights of others.
   2. Maintains appropriate confidentiality.
   3. Is a team worker that is cooperative, mannerly, and appropriately assertive.
   4. Displays a customer service attitude.
   5. Seeks opportunities for continuous learning from others.
4. Appearance    
   1. Demonstrates appropriate dress indicative of trade.
   2. Demonstrates professional grooming and hygiene.
   3. Presents oneself professionally each day.
5. Attitude           
   1. Displays a positive and professional attitude.
   2. Displays self-confidence.
   3. Displays high expectations of success in trade.
6. Productivity    
   1. Follows safety practices.
   2. Maintains a neat and clean work area.
   3. Follows directions and procedures.
   4. Completes assignments in keeping with deadlines.
7. Organization Skills      
   1. Prioritizes and manages class time.
   2. Demonstrates flexibility in handling change.
8. Communication           
   1. Displays appropriate nonverbal skills (eye contact, body language).
   2. Displays appropriate listening skills.
   3. Uses appropriate language on a professional level.
9. Cooperation   
   1. Displays leadership skills.
   2. Appropriately handles criticism, conflicts and complaints.
   3. Maintains appropriate relationships with instructors and peers.
   4. Follows requests of instructor.
10. Respect            
    1. Engages with cultural and racial diversity in a professional manner.
    2. Refrains from engaging in harassment of any kind.
    3. Encourages others to avoid harassment

AST 0002 - Worker Characteristics

1.  Attendance    
   1. Attends Class as scheduled.
   2. Arrives/leaves on time (no tardies)
   3. Notifies instructor prior to or day of being absent.
2. Character         
   1. Displays loyalty, honestly, trustworthiness.
   2. Displays dependability and reliability.
   3. Displays initiative, self-discipline and self-responsibility.
   4. Displays self-discipline and performs what is ask of them.

3. Teamwork       
   1. Respects the rights of others.
   2. Maintains appropriate confidentiality.
   3. Is a team worker that is cooperative, mannerly, and appropriately assertive.
   4. Displays a customer service attitude.
   5. Seeks opportunities for continuous learning from others.
4. Appearance    
   1. Demonstrates appropriate dress indicative of trade.
   2. Demonstrates professional grooming and hygiene.
   3. Presents oneself professionally each day.
5. Attitude           
   1. Displays a positive and professional attitude.
   2. Displays self-confidence.
   3. Displays high expectations of success in trade.
6. Productivity    
   1. Follows safety practices.
   2. Maintains a neat and clean work area.
   3. Follows directions and procedures.
   4. Completes assignments in keeping with deadlines.
7. Organization Skills      
   1. Prioritizes and manages class time.
   2. Demonstrates flexibility in handling change.
8. Communication           
   1. Displays appropriate nonverbal skills (eye contact, body language).
   2. Displays appropriate listening skills.
   3. Uses appropriate language on a professional level.
9. Cooperation   
   1. Displays leadership skills.
   2. Appropriately handles criticism, conflicts and complaints.
   3. Maintains appropriate relationships with instructors and peers.
   4. Follows requests of instructor.
10. Respect            
    1. Engages with cultural and racial diversity in a professional manner.
    2. Refrains from engaging in harassment of any kind.
    3. Encourages others to avoid harassment

AST 0003 - Worker Characteristics

1.  Attendance    
   1. Attends Class as scheduled.
   2. Arrives/leaves on time (no tardies)
   3. Notifies instructor prior to or day of being absent.
2. Character         
   1. Displays loyalty, honestly, trustworthiness.
   2. Displays dependability and reliability.
   3. Displays initiative, self-discipline and self-responsibility.
   4. Displays self-discipline and performs what is ask of them.

3. Teamwork       
   1. Respects the rights of others.
   2. Maintains appropriate confidentiality.
   3. Is a team worker that is cooperative, mannerly, and appropriately assertive.
   4. Displays a customer service attitude.
   5. Seeks opportunities for continuous learning from others.
4. Appearance    
   1. Demonstrates appropriate dress indicative of trade.
   2. Demonstrates professional grooming and hygiene.
   3. Presents oneself professionally each day.
5. Attitude           
   1. Displays a positive and professional attitude.
   2. Displays self-confidence.
   3. Displays high expectations of success in trade.
6. Productivity    
   1. Follows safety practices.
   2. Maintains a neat and clean work area.
   3. Follows directions and procedures.
   4. Completes assignments in keeping with deadlines.
7. Organization Skills      
   1. Prioritizes and manages class time.
   2. Demonstrates flexibility in handling change.
8. Communication           
   1. Displays appropriate nonverbal skills (eye contact, body language).
   2. Displays appropriate listening skills.
   3. Uses appropriate language on a professional level.
9. Cooperation   
   1. Displays leadership skills.
   2. Appropriately handles criticism, conflicts and complaints.
   3. Maintains appropriate relationships with instructors and peers.
   4. Follows requests of instructor.
10. Respect            
    1. Engages with cultural and racial diversity in a professional manner.
    2. Refrains from engaging in harassment of any kind.
    3. Encourages others to avoid harassment

AST 1010 - Braking Systems

AST 1020 - Steering and Suspension

AST 1030 - Heating and Air Conditioning

AST 2010 - Engine Repair

AST 2020 - Engine Performance

AST 3010 - Automotive Electrical Systems

AST 3020 - Manual Drivetrain Systems

AST 3030 - Automatic Transmissions

CETC 1030 - Energy Efficiency

CETC 2040 - Geothermal Heating Technologies

CETC 2100 - Codes and Standards

CETC 2200 - LEED Core Concepts

CETC 2230 - LEED Green Building Design and Construction

CIT 1022 - IT Foundations

Successful Completion of CIT-1010: Orientation & Safety competencies

Industry Certifications

This course fully maps to CompTIA’s (FC0-U61) IT Fundamentals Certification Exam objectives.

Course Description:

In this class, the student will be taught the knowledge and skills required to identify and explain the basics of computing, IT infrastructure, software development and database use. In addition, students will demonstrate their knowledge to install software, establish basic network connectivity and identify/prevent basic security risks. Further, this course will assess the student’s knowledge in the areas of troubleshooting theory and preventative maintenance of devices. This course is intended for students who are advanced end users, are considering a career in IT, and are interested in pursuing professional-level certifications.

Student Learning Outcomes:

1. Compare and contrast fundamental data types and their characteristics (A)
2. Illustrate the basics of computing and processing (A)
3. Explain the value of data and information (A)
4. Compare and contrast common units of measure (A)
5. Explain the troubleshooting methodology (A)
6. Classify common types of input/output device interfaces (B)
7. Given a scenario, set up and install common peripheral devices to a laptop/PC (B)
8. Explain the purpose of common internal computing components (B)
9. Compare and contrast common internet service types (B)
10. Compare and contrast storage types (B)
11. Compare and contrast common computing devices and their purposes (B)
12. Explain basic networking concepts (B)
13. Given a scenario, install, configure and secure a basic wireless network (B)
14. Manage applications and software (C)
15. Compare and contrast components of an operating system (C)
16. Explain the purpose and proper use of software (C)
17. Explain methods of application architecture and delivery models (C)
18. Given a scenario, configure and use web browsers (C)
19. Compare and contrast general application concepts and uses (C)
20. Compare and contrast programming language categories (D)
21. Given a scenario, use programming organizational techniques and interpret logic (D)
22. Explain the purpose and use of programming concepts (D)
23. Explain database concepts and the purpose of a database (E)
24. Compare and contrast various database structures (E)
25. Summarize methods used to interface with databases (E)
26. Summarize confidentiality, integrity, and availability concerns (F)
27. Explain methods to secure devices and best practices (F)
28. Summarize behavioral security concepts (F)
29. Compare and contrast authentication, authorization, accounting, and non-repudiation concepts (F)
30. Explain password best practices (F)
31. Explain common uses of encryption (F)
32. Explain business continuity concepts (F)

CIT 1032 - Introduction to Applications

Successful Completion of CIT-1022: IT Foundations class competencies

Industry Certifications

This class fully maps to Microsoft’s (MO-100) Microsoft Word Associate, (MO-200) Microsoft Excel Associate and (MO-400) Microsoft Outlook Associate exam objectives.

Course Description:

In this class students will gain a fundamental understanding of the integrated applications environment and the ability to complete tasks independently in each of the application suites. They will be able to demonstrate the correct application of the principle features of Word 2019 by creating and editing two- to three-page documents for a variety of purposes and situations. The student will be introduced to fundamental tasks of creating and managing worksheets and workbooks using Microsoft Excel 2019. Students will gain a fundamental understanding of creating worksheets and workbooks, and will create cells and ranges, create tables, apply formulas and functions and creating charts and objects.

The student will also be introduced to communication and collaboration software using Microsoft Outlook 2019. Students will gain a fundamental understanding of customizing the Outlook environment and will create and edit and respond to professional-looking email messages, maintain calendars across time zones, and schedule tasks, meetings and appointments for a variety of purposes and situations.

 

Student Learning Outcomes:

1. Perform search operations (C)
2. Print and save information (C)
3. Create messages (C)
4. Insert message content (C)
5. Organize and manage messages (C)
6. Create and manage calendars (C)
7. Create appointments, meetings and events (C)
8. Organize and manage appointments, meetings, and events (C)
9. Create and manage contact records (C)
10. Create and manage contact groups (C)
11. Create and manage tasks (C)

CIT 1042 - Introduction to Operating Systems

Successful Completion of CITX-1022: IT Foundations class competencies

Industry Certifications

This class fully maps to Microsoft’s (98-349) Windows Operating Systems Fundamentals Certification Exam objectives.

Course Description:

Students in this class will be introduced to a comprehensive introduction to using and managing personal computers running a modern desktop operating system. Students will learn how operating systems are organized and function; How to perform desktop OS installation, upgrade and configuration; Manage applications, services and hardware; Manage files, file systems, directories and storage devices; Perform OS updates, maintenance, and security configuration tasks; Manage user accounts, sharing, and securing shared resources; and Navigate and Manage files, directories, subdirectories, and File Systems from a command-line.

Student Learning Outcomes:

Upon successful completion of this class, and obtaining Mastery Level of assessment with the objectives and skills, the student is expected to be able to:

1. Configure Control Panel options (A)
2. Configure desktop settings (A)
3. Configure native applications and tools (A)
4. Configure mobility settings (A)
5. Configure and use management tools (A)
6. Identify Windows operating system editions (B)
7. Identify operating system upgrade paths (B)
8. Understand operating system installation types and techniques (B)
9. Understand operating system architecture (B)
10. Configure applications (C)
11. Understand user account types (C)
12. Configure User Account Control (UAC) (C)
13. Configure operating system security and antivirus settings (C)
14. Understand local services (C)
15. Understand file systems (D)
16. Understand file and print sharing (D)
17. Understand file and disk encryption (D)
18. Understand Libraries (D)
19. Use a command-line interface to display, navigate and manage files, directories, subdirectories and file systems (D)
20. Connect devices to a system (E)
21. Understand fixed and removable storage (E)
22. Understand print devices (E)
23. Understand system tools to manage hardware devices (E)
24. Understand backup and recovery methods (F)
25. Understand operating system maintenance tools (F)
26. Configure and manage operating system updates and options (F)

CIT 1070 - IT Help Desk Support Foundations

Successful Completion of Personal Computer Operator Certificate competencies

Industry Certifications

This class fully maps to the Help Desk Institute (HDI) - Desktop Advanced Support Technician (HDI-DAST) Certification Exam objectives.

Upon successful completion of this class, and obtaining Mastery Level of assessment with the objectives and skills, the student is expected to be able to:

1. Understand customer service, its contexts, and its ramifications (A)
2. Understanding customer perspectives and expectations (A)
3. Understanding the impact of poor customer service to an organization (A)
4. Understand the accountability and responsibility of a customer service representative (A)
5. Describe the communication styles of effective customer service (B)
6. Understand the uses of active listening, empathy, and sympathy (B)
7. Understand how to establish effective initial communication with a customer (B)
8. Understand how to use effective questions to diagnose technical issues (B)
9. Understand strategies to deal with difficult customers and situations (B)
10. Examine the different types of written communications a support specialist may be assigned to prepare (B)
11. Explain how to plan, write, and evaluate end-user documents (B)
12. Understand the troubleshooting process and the critical thinking skills required for successful troubleshooting (C)
13. Understand problem-solving strategies and methodologies (C)
14. Understand the use of information resources and diagnostic and repair tools used to troubleshoot computer and end-user problems (C)
15. Understand the multilevel support model (D)
16. Identify best practices in help desk operations (D)
17. Understand help desk operational procedures to manage a service ticket lifecycle (D)
18. Understand Help Desk Technology and Service Desk software tools (D)
19. Understand best strategies for performing end-user needs analysis and assessment (E)
20. Understand tasks and tools used in conducting a user needs assessment project (E)
21. Understand processes in installing and managing end-user technology (E)
22. Understand how to identify the goals of end-user training activities (F)
23. Understand the steps in the training process (F)
24. Understand the steps to plan, prepare, present, and assess the effectiveness of end-user training (F)

CIT 2030 - Computer Support Foundations

Successful Completion of Personal Computer Operator Certificate class competencies

Industry Certifications

This class fully maps to CompTIA’s (220-1101) A+ Core-1, and (220-1102) A+ Core-2 Certification Exam objectives.

Course Description:

Students in this class will be introduced to a comprehensive introduction to managing and maintaining desktop and laptop personal computers and mobile devices. Each unit features extensive topics to reflect current technology, techniques, and industry standards used in the field of PC support. Each unit covers both core concepts and advanced topics, including hardware component identification and installation, networking devices, cables and connectors, laptop and mobile device hardware and features, printer types and components, operational procedures (including maintenance), customer service, installing, supporting and maintaining Windows desktop OS versions including command line and scripting support, securing and sharing Windows resources on a network, operational procedures (including safety), and customer service. Additional units cover topics relating to understanding Mac OS and Linux operating systems.

Student Learning Outcomes:

Upon successful completion of this class, and obtaining Mastery Level of assessment with the objectives and skills, the student is expected to be able to:

1. Given a scenario, install and configure laptop hardware and components (A)
2. Compare and contrast the display components of mobile devices (A)
3. Given a scenario, set up and configure accessories and ports of mobile devices (A)
4. Given a scenario, configure basic mobile device network connectivity and application support (A)
5. Compare and contrast TCP and UDP ports, protocols, and their purposes (B)
6. Compare and contrast common networking hardware devices (B)
7. Compare and contrast wireless networking protocols (B)
8. Summarize the properties and purposes of services provided by networked hosts (B)
9. Given a scenario, install and configure basic wired/wireless small office/home office (SOHO) networks (B)
10. Compare and contrast common network configuration concepts (B)
11. Compare and contrast Internet connection types, network types, and their features (B)
12. Given a scenario, use appropriate networking tools (B)
13. Explain basic cable types and their connectors, features, and purposes (C)
14. Given a scenario, install appropriate RAM (C)
15. Given a scenario, select, install and configure storage devices (C)
16. Given a scenario, install and configure motherboards, CPUs, and add-on cards (C)
17. Given a scenario, install or replace the appropriate power supply (C)
18. Given a scenario, deploy and configure multifunction devices/printers and settings (C)
19. Given a scenario, install and replace printer consumables (C)
20. Summarize cloud computing concepts (D)
21. Summarize aspects of client-side virtualization (D)
22. Given a scenario, apply the best practice methodology to resolve problems (E)
23. Given a scenario, troubleshoot problems related to motherboards, RAM, CPU, and power (E)
24. Given a scenario, troubleshoot and diagnose problems with storage drives and RAID arrays (E)
25. Given a scenario, troubleshoot video, projector, and display issues (E)
26. Given a scenario, troubleshoot common issues with mobile devices (E)

CIT 3020 - Networking Foundations

Successful Completion of Technical Support Specialist Certificate objectives and competencies

Industry Certifications This class fully maps to CompTIA’s (N10-008) Network+ Certification Exam objectives

Course Description:
Students in this class will be introduced to the fundamental building blocks that form a modern network, such as hardware, topologies, and protocols, along with an introduction to the OSI model. Students will be provided in-depth coverage of the most important concepts in contemporary networking, including TCP-IP, Ethernet, wireless transmission, virtual networks, cloud computing, segmentation, security, performance optimization, and troubleshooting. After completing this course and mastering the competencies, students will be prepared to select the appropriate network design, hardware, and software for their network environment. Practitioners will have the foundational skills to build a network from scratch and maintain, upgrade, troubleshoot, and manage an existing network.

Student Learning Outcomes:

Upon successful completion of this class, and obtaining Mastery Level of assessment with the objectives and skills, the student is expected to be able to:

1. Compare and contrast the Open Systems Interconnection (OSI) model layers and encapsulation concepts (A)
2. Explain the characteristics of network topologies and network types (A)
3. Summarize the types of cables and connectors and explain which is the appropriate type for a solution (A)
4. Given a scenario, configure a subnet and use appropriate IP addressing schemes (A)
5. Explain common ports and protocols, their application, and encrypted alternatives (A)
6. Explain the use and purpose of network services (A)
7. Explain basic corporate and datacenter network architecture (A)
8. Summarize cloud concepts and connectivity options (A)
9. Compare and contrast various devices, their features, and their appropriate placement on the network (B)
10. Compare and contrast routing technologies and bandwidth management concepts (B)
11. Given a scenario, configure and deploy common Ethernet switching features (B)
12. Given a scenario, install and configure the appropriate wireless standards and technologies (B)
13. Given a scenario, use the appropriate statistics and sensors to ensure network availability (C)
14. Explain the purpose of organizational documents and policies (C)
15. Explain high availability and disaster recovery concepts and summarize which is the best solution(C)
16. Explain common security concepts(D)
17. Compare and contrast common types of attacks (D)
18. Given a scenario, apply network hardening techniques (D)
19. Compare and contrast remote access methods and security implications (D)
20. Explain the importance of physical security (D)
21. Explain the network troubleshooting methodology (E)
22. Given a scenario, troubleshoot common cable connectivity issues and select appropriate tools (E)
23. Given a scenario, use the appropriate network software tools and commands (E)
24. Given a scenario, troubleshoot common wireless connectivity issues (E)
25. Given a scenario, troubleshoot general networking issues (E)

CIT 3030 - Networking Infrastructure Foundations

Successful Completion of Technical Support Specialist Certificate objectives and competencies

Industry Certifications This class fully maps to the BICSI Installer1 & 2, and the ETA-DCI exam objectives.

Course Description:

In this course, students will gain a comprehensive, systematic approach to learning the fundamentals of designing, installing, and supporting telecommunications lines for voice, data, and video copper-based cabling systems for residential and commercial distribution systems. This course is designed to provide entry-level installers with the background, knowledge, and basic skills needed to function safely and effectively as part of a low-voltage cabling installation team.

Student Learning Outcomes:

Identify the industry standards required to properly design the pathways and spaces of a cabling system (E,F)

Identify key wall-plate design and installation aspects (E,F)

Identify the industry standards required to ensure proper design and installation of wall- plates (E,F)

Understand the different types of wall plates and their benefits and suggested uses (E,F)

Identify the basic active components of a hierarchical star network for commercial buildings and networks (E,F)

Identify differences between various types of transceiver modules (D.E)

Determine if your workgroup switching system is blocking or non-blocking (D.E)

Identify the key test parameters for communications cables (G)

Identify important cable plant certification guidelines (G)

Identify cable testing tools (D,G)

Troubleshoot common cabling problems and implement corrective actions (G)

Understand the difference between grounding and bonding (A,H)

Identify telecommunications grounding system components (H)

Understand ground loops (H)

Determine and understand the need for firestopping (H)

Understand the testing for firestop systems (H)

Identify system solutions for firestop applications and inspecting installations HJ)

Identify major codes that require firestopping (C,H)

Identify classes of administration and their required elements for documentation (H)

Utilize standard labeling codes to properly document and label a cabling installation (H)

CIT 4020 - IT Security Foundations

Successful Completion of IT Network Support Specialist Certificate objectives and competencies

Industry Certifications This class fully maps to CompTIA’s (SY0-601) Security+ Certification Exam objectives.

Course Description:
The security of the data and information contained on computers and digital devices today is threatened more than ever before, and attacks are escalating every day. The need to identify and defend against these attacks has created an essential workforce that is now at the very core of the Information Technology (IT) industry. This class provides an introduction to the foundational concepts and strategies of network security, including compliance and operational security; threats and vulnerabilities; application, data, and host security; access control and identity management; and cryptography. The course covers new topics in network security as well, including psychological approaches to social engineering attacks, Web application attacks, penetration testing, data loss prevention, cloud computing security, and application programming development security.

Student Learning Outcomes:

Upon successful completion of this class, and obtaining Mastery Level of assessment with the objectives and skills, the student is expected to be able to:

1. Compare and contrast different types of social engineering techniques (A)
2. Given a scenario, analyze potential indicators to determine the type of attack (A)
3. Given a scenario, analyze potential indicators associated with application attacks (A)
4. Given a scenario, analyze potential indicators associated with network attacks (A)
5. Explain different threat actors, vectors, and intelligence sources (A)
6. Explain the security concerns associated with various types of vulnerabilities (A)
7. Summarize the techniques used in security assessments (A)
8. Explain the techniques used in penetration testing (A)
9. Explain the importance of security concepts in a enterprise environment (B)
10. Summarize virtualization and cloud computing concepts (B)
11. Summarize secure application development, deployment, and automation concepts (B)
12. Summarize authentication and authorization design concepts (B)
13. Given a scenario, implement cybersecurity resilience (B)
14. Explain the security implications of embedded and specialized systems (B)
15. Explain the importance of physical security controls (B)
16. Summarize the basics of cryptographic concepts (B)
17. Given a scenario, implement secure protocols (C)
18. Given a scenario, implement host or application security solutions (C)
19. Given a scenario, implement secure network designs (C)
20. Given a scenario, install and configure wireless security settings (C)
21. Given a scenario, implement secure mobile solutions (C)
22. Given a scenario, apply cybersecurity solutions to the cloud (C)
23. Given a scenario, implement identity and account management controls (C)
24. Given a scenario, implement authentication and authorization solutions (C)
25. Given a scenario, implement public key infrastructure (C)
26. Given a scenario, use the appropriate tool to assess organizational security (D)
27. Summarize the importance of policies, processes, and procedures for incident response (D)
28. Given an incident, utilize appropriate data sources to support an investigation (D)
29. Given an incident, apply mitigation techniques or controls to secure an environment (D)
30. Explain the key aspects of digital forensics (D)
31. Compare and contrast various types of controls (E)
32. Explain the importance of applicable regulations, standards, or frameworks that impact organizational security posture (E)
33. Explain the importance of policies to organizational security (E)
34. Summarize risk management processes and concepts (E)
35. Explain privacy and sensitive data concepts in relation to security (E)

CIT 4030 - Cloud Foundations

1. Define the AWS Cloud and its value proposition (A)
2. Identify aspects of AWS Cloud economics (A)
3. Explain the different cloud architecture design principles (A)
4. Define the AWS shared responsibility model (B)
5. Define AWS Cloud security and compliance concepts (B)
6. Identify AWS access management capabilities (B)
7. Identify resources for security support (B)
8. Define methods of deploying and operating in the AWS cloud (C)
9. Define the AWS global infrastructure (C)
10. Identify the core AWS services (C)
11. Identify resources for technology support (C)
12. Compare and contrast the various pricing models for AWS (On-Demand Instances, Reserved Instances, and Spot Instance) (D)
13. Recognize the various account structures in relation to AWS billing and pricing (D)
14. Identify resources available for billing support (D)

CIT 5020 - Network Defense Foundations

Completion of the Information Technology Systems Support Specialist Diploma class competencies

Industry Certifications This class fully maps to the CompTIA Cybersecurity Analyst (CySA+ CS0-002) exam objectives.

Course Description:
This course will introduce students to the concepts and technologies in mastering intermediate-level cybersecurity skills and knowledge. It is designed to prepare student security analysts, threat intelligence analysts, and incident response handlers who will leverage intelligence and threat detection techniques, analyze and interpret data, identify and address vulnerabilities, suggest preventative measures, and effectively respond to and recover from incidents as they apply to an organization’s data, applications, and digital infrastructure.

Student Learning Outcomes:

1. Explain the importance of threat data and intelligence (A)
2. Given a scenario, utilize threat intelligence to support organizational security (A)
3. Given a scenario, perform vulnerability management activities (A)
4. Given a scenario, analyze the output from common vulnerability assessment tools (A)
5. Explain the threats and vulnerabilities associated with specialized technology (A)
6. Explain the threats and vulnerabilities associated with operating in the cloud (A)
7. Given a scenario, implement controls to mitigate attacks and software vulnerabilities (A)
8. Given a scenario, apply security solutions for infrastructure management (B)
9. Explain software assurance best practices (B)
10. Explain hardware assurance best practices (B)
11. Given a scenario, analyze data as part of security monitoring activities (C)
12. Given a scenario, implement configuration changes to existing controls to improve security (C)
13. Explain the importance of proactive threat hunting (C)
14. Compare and contrast automation concepts and technologies (C)
15. Explain the importance of the incident response process (D)
16. Given a scenario, apply the appropriate incident response procedure (D)
17. Given an incident, analyze potential indicators of compromise (D)
18. Given a scenario, utilize basic digital forensic techniques (D)
19. Understand the importance of data privacy and protection (E)
20. Given a scenario, apply security concepts in support of organizational risk mitigation (E)
21. Explain the importance of frameworks, policies, procedures, and controls (E)

CIT 5030 - Network Penetration Foundations

Completion of the Information Technology Systems Support Specialist Diploma class competencies

Industry Certifications This class fully maps to the CompTIA PenTest+ (PT0-002) exam objectives. 

Course Description:

This course will introduce students to the knowledge and technologies needed to plan and perform network penetration tests and other security engagements in order to understand cybersecurity from an offensive perspective. It is designed to prepare student security analysts, threat intelligence analysts, and incident response handlers to plan engagements, perform reconnaissance to find vulnerabilities in a target organization, exploit vulnerable targets, and create follow-up reports.

Student Learning Outcomes:

1. Compare and contrast governance, risk, and compliance concepts related to network penetration tests (A)
2. Explain the importance of scoping and organizational/customer requirements for network performing penetration tests (A)
3. Given a scenario, demonstrate an ethical hacking mindset by maintaining professionalism and integrity (A)
4. Given a scenario, perform passive reconnaissance (B)
5. Given a scenario, perform active reconnaissance (B)
6. Given a scenario, analyze the results of a reconnaissance exercise (B)
7. Given a scenario, perform vulnerability scanning (B)
8. Given a scenario, research attack vectors and perform network attacks (C)
9. Given a scenario, research attack vectors and perform wireless attacks (C)
10. Given a scenario, research attack vectors and perform attacks on cloud technologies (C)
11. Explain common attacks and vulnerabilities against specialized systems (C)
12. Given a scenario, perform a social engineering or physical attack (C)
13. Given a scenario, perform post-exploitation techniques (C)
14. Compare and contrast important components of written reports (D)
15. Given a scenario, analyze the findings and recommend the appropriate remediation within a report (D)
16. Explain the importance of communication during the penetration testing process (D)
17. Explain post-report delivery activities (D)
18. Explain the basic concepts of scripting and software development (E)
19. Given a scenario, analyze a script or code sample for use in a penetration test (E)
20. Explain use cases of common penetration testing tools used during the phases of a penetration test (E)

CIT 5040 - Routing and Switching Foundations

Completion of the Information Technology Systems Support Specialist Diploma class competencies

Industry Certifications This class fully maps to the Cisco CCNA - Implementing and Administering Cisco Solutions (CCNA 200-301) exam objectives. 

Course Description:
This course will introduce students to the concepts and technologies used in modern IP networking and communications. Students will gain an understanding of foundational IP networking concepts, network access protocols and devices, network devices used in IP routing and connectivity, IP services, security fundamentals, and automation and programmability functionality in networking technologies for network management.

Student Learning Outcomes:

Describe security program elements (user awareness, training, and physical access control) (E)

Configure device access control using local passwords (E)

Describe security password policies elements, such as management, complexity, and password alternatives (multifactor authentication, certificates, and biometrics) (E)

Describe remote access and site-to-site VPNs (E)

Configure and verify access control lists (E)

Configure Layer 2 security features (DHCP snooping, dynamic ARP inspection, and port security) (E)

Differentiate authentication, authorization, and accounting concepts (E)

Describe wireless security protocols (WPA, WPA2, and WPA3)

Configure WLAN using WPA2 PSK using the GUI (E)

Explain how automation impacts network management (F)

Compare traditional networks with controller-based networking (F)

Describe controller-based and software defined architectures (overlay, underlay, and fabric) (F)

Compare traditional campus device management with Cisco DNA Center enabled device management (F)

Describe characteristics of REST-based APIs (CRUD, HTTP verbs, and data encoding) (F)

Recognize the capabilities of configuration management mechanisms Puppet, Chef, and Ansible (F)

Interpret JSON encoded data (F)

CIT 5050 - Enterprise Services Foundations

Completion of the Information Technology Systems Support Specialist Diploma class competencies

Industry Certifications This class fully maps to the CompTIA Server+ (SK0-005) exam objectives.

Course Description:

This course will introduce students to the concepts and technologies related to managing and administering network server systems. Students will learn how to install, configure and manage server hardware and server operating systems; Implement proper server hardening and security controls; Successfully troubleshoot common server problems; Demonstrate an understanding of key disaster recovery, high-availability, and backup concepts.

 

Student Learning Outcomes:

1. Given a scenario, deploy and manage server storage (A)
2. Given a scenario, perform server hardware maintenance (A)
3. Given a scenario, install server operating systems (B)
4. Given a scenario, configure servers to use network infrastructure services (B)
5. Given a scenario, configure and maintain server functions and features (B)
6. Explain the key concepts of high availability solutions for servers (B)
7. Summarize the purpose and operation of virtualization solutions (B)
8. Summarize scripting basics for server administration (B)
9. Explain the importance of asset management and documentation (B)
10. Explain licensing concepts and models (B)
11. Summarize data security concepts (C)
12. Summarize physical security concepts (C)
13. Explain important concepts pertaining to identity and access management for server administration (C)
14. Explain data security risks and mitigation strategies (C)
15. Given a scenario, apply server hardening methods (C)
16. Summarize proper server decommissioning concepts (C)
17. Explain the importance of backups and data restoration strategies (C)
18. Explain the importance of disaster recovery strategies (C)
19. Explain the troubleshooting model theory and methodology (D)
20. Given a scenario, troubleshoot common server hardware failures (D)
21. Given a scenario, troubleshoot server storage problems (D)
22. Given a scenario, troubleshoot common server OS and software problems (D)
23. Given a scenario, troubleshoot server network connectivity issues (D)
24. Given a scenario, troubleshoot server security problems (D)

CIT 5060 - Enterprise Client Foundations

Completion of the Information Technology Systems Support Specialist Diploma class competencies

Industry Certifications This class covers objectives on the Microsoft - Windows Client (MD-100) exam objectives. 

Course Description:
This course will introduce students to the administration and support of the Windows 10 client operating system. Students will learn to manage identity, access, policies, updates and support apps. Students will also learn to deploy, configure, secure, manage, and monitor devices and client applications running on a Windows 10 platform in an enterprise environment.

Student Learning Outcomes:

Upon successful completion of this class, and obtaining Mastery Level of assessment with the objectives and skills, the student is expected to be able to:

1. Install Windows 10 (A)
2. Perform post-installation configuration (A)
3. Manage users, groups and devices (B)
4. Configure devices by using local policies (B)
5. Manage Windows security (B)
6. Configure networking (C)
7. Configure data access and protection (C)
8. Configure system and data recovery (D)
9. Manage updates (D)
10. Monitor and manage Windows (D)
11. Configure remote connectivity (D)

CIT 5070 - Enterprise Cloud Services Foundations

Completion of the Information Technology Systems Support Specialist Diploma class competencies

Industry Certifications This class fully maps to the CompTIA Cloud+ (CV0-003) exam objectives.

 

Course Description:

This course will introduce students to the concepts and technologies related to managing and administering vendor-independent cloud-based enterprise solutions. Students will understand cloud architecture and design principles; deploy cloud services and solutions; successfully maintain, secure, and optimize a cloud environment; and troubleshoot common issues related to cloud management.

Student Learning Outcomes:

1. Compare and contrast the different types of cloud models (A)
2. Explain the factors that contribute to capacity planning (A)
3. Explain the importance of high availability and scaling in cloud environments (A)
4. Given a scenario, analyze the solution design in support of the business requirements (A)
5. Given a scenario, configure identity and access management (B)
6. Given a scenario, secure a network in a cloud environment (B)
7. Given a scenario, apply the appropriate OS and application security controls (B)
8. Given a scenario, apply data security and compliance controls in cloud environments (B)
9. Given a scenario, implement measures to meet security requirements (B)
10. Explain the importance of incident response procedures (B)
11. Given a scenario, integrate components into a cloud solution (C)
12. Given a scenario, provision storage in cloud environments (C)
13. Given a scenario, deploy cloud networking solutions (C)
14. Given a scenario, configure the appropriate computer sizing for a deployment (C)
15. Given a scenario, perform cloud migrations (C)
16. Given a scenario, configure logging, monitoring, and alerting to maintain operational status (D)
17. Given a scenario, maintain efficient operation of a cloud environment (D)
18. Given a scenario, optimize cloud environments (D)
19. Given a scenario, apply proper automation and orchestration techniques (D)
20. Given a scenario, perform appropriate backup and restore operations (D)
21. Given a scenario, perform disaster recovery tasks (D)
22. Given a scenario, use the troubleshooting methodology to resolve cloud-related issues (E)
23. Given a scenario, troubleshoot security issues (E)
24. Given a scenario, troubleshoot deployment issues (E)
25. Given a scenario, troubleshoot connectivity issues (E)
26. Given a scenario, troubleshoot common performance issues (E)
27. Given a scenario, troubleshoot automation or orchestration issues (E)

COLS 1010 - SOS-Study, Organize, Succeed

CPED 1010 - Cooperative Education I

CPED 1020 - Cooperative Education II

CSEG 1000 - College Success in Engineering and Technology

CSR 0001 - Worker Characteristics

1.  Attendance    
   1. Attends Class as scheduled.
   2. Arrives/leaves on time (no tardies)
   3. Notifies instructor prior to or day of being absent.
2. Character         
   1. Displays loyalty, honestly, trustworthiness.
   2. Displays dependability and reliability.
   3. Displays initiative, self-discipline and self-responsibility.
   4. Displays self-discipline and performs what is ask of them.
3. Teamwork       
   1. Respects the rights of others.
   2. Maintains appropriate confidentiality.
   3. Is a team worker that is cooperative, mannerly, and appropriately assertive.
   4. Displays a customer service attitude.
   5. Seeks opportunities for continuous learning from others.
4. Appearance    
   1. Demonstrates appropriate dress indicative of trade.
   2. Demonstrates professional grooming and hygiene.
   3. Presents oneself professionally each day.
5. Attitude           
   1. Displays a positive and professional attitude.
   2. Displays self-confidence.
   3. Displays high expectations of success in trade.
6. Productivity    
   1. Follows safety practices.
   2. Maintains a neat and clean work area.
   3. Follows directions and procedures.
   4. Completes assignments in keeping with deadlines.
7. Organization Skills      
   1. Prioritizes and manages class time.
   2. Demonstrates flexibility in handling change.
8. Communication           
   1. Displays appropriate nonverbal skills (eye contact, body language).
   2. Displays appropriate listening skills.
   3. Uses appropriate language on a professional level.
9. Cooperation   
   1. Displays leadership skills.
   2. Appropriately handles criticism, conflicts and complaints.
   3. Maintains appropriate relationships with instructors and peers.
   4. Follows requests of instructor.
10. Respect            
    1. Engages with cultural and racial diversity in a professional manner.
    2. Refrains from engaging in harassment of any kind.
    3. Encourages others to avoid harassment

CSR 0002 - Worker Characteristics

1.  Attendance    
   1. Attends Class as scheduled.
   2. Arrives/leaves on time (no tardies)
   3. Notifies instructor prior to or day of being absent.
2. Character         
   1. Displays loyalty, honestly, trustworthiness.
   2. Displays dependability and reliability.
   3. Displays initiative, self-discipline and self-responsibility.
   4. Displays self-discipline and performs what is ask of them.
3. Teamwork       
   1. Respects the rights of others.
   2. Maintains appropriate confidentiality.
   3. Is a team worker that is cooperative, mannerly, and appropriately assertive.
   4. Displays a customer service attitude.
   5. Seeks opportunities for continuous learning from others.
4. Appearance    
   1. Demonstrates appropriate dress indicative of trade.
   2. Demonstrates professional grooming and hygiene.
   3. Presents oneself professionally each day.
5. Attitude           
   1. Displays a positive and professional attitude.
   2. Displays self-confidence.
   3. Displays high expectations of success in trade.
6. Productivity    
   1. Follows safety practices.
   2. Maintains a neat and clean work area.
   3. Follows directions and procedures.
   4. Completes assignments in keeping with deadlines.
7. Organization Skills      
   1. Prioritizes and manages class time.
   2. Demonstrates flexibility in handling change.
8. Communication           
   1. Displays appropriate nonverbal skills (eye contact, body language).
   2. Displays appropriate listening skills.
   3. Uses appropriate language on a professional level.
9. Cooperation   
   1. Displays leadership skills.
   2. Appropriately handles criticism, conflicts and complaints.
   3. Maintains appropriate relationships with instructors and peers.
   4. Follows requests of instructor.
10. Respect            
    1. Engages with cultural and racial diversity in a professional manner.
    2. Refrains from engaging in harassment of any kind.
    3. Encourages others to avoid harassment

CSR 1010 - Introduction to Customer Service

CSR 1020 - Technology Literacy

CSR 1030 - Human Relation Skills

CSR 1040 - Communication Skills

CSR 1050 - Career in Customer Service

CSR 1060 - Duties and Responsibilities

CSR 1070 - Organizational Skills

CSR 2010 - Leadership in Customer Service

CSR 2020 - Computation

CSR 2030 - Business Policies and Procedures

CSR 2040 - Operations Budgets

CULA 1000 - Career Development for the Hospitality Industry

1. Create a customizable employment resume.
2. Incorporate current business formatting standards when preparing employment-related documents.
3. Consider business environment realities and standards when looking for employment.

DAG 2050 - Customer Service and Satisfaction

After the completion of this course students should be able to:

1. Practice five customer service techniques to improve customer satisfaction and sales
2. Demonstrate hoe to navigate difficult conversations
3. Articulate a customer-focused mindset
4. List three ways to measure/identify customer satisfaction and how to improve their experience
5. Ask the “right” questions that enable highly satisfied customers

DAG 2060 - Principles of Entrepreneurship and Small Businesses

After the completion of this course students should be able to:

1. Compare and contrast varying forms of employment
2. Catalogue their skills and develop a personal brand
3. Understand basic financial literacy related to small business ownership
4. Create an invoice, track work performed, and other core contractor responsibilities
5. Create an effective resume and find/develop job opportunities

DAG 2070 - Communication Fundamentals

After the completion of this course students should be able to:

1. Identify the appropriate method to communicate different types of information
2. Craft a professional written report, leave a phone message, and make an in-person presentation using appropriate diction, syntax, and dynamics for multiple situations
3. Identify commonom audiences and their communication preferences based on context and the needs for professionalism
4. Demonstrate active listening skills

DAG 3050 - Theory of Consumer Behavior

After completion of this course students should be able to:

1. Articulate how the role of the consumer has evolved/ how consumer’s influence has changed over time
2. Articulate how agriculture has responded to consumer demands
3. Identify examples/ trends of agriculture in social media
4. Describe the value of data on consumer decision-making in the context of consumer psychology
5. Identify examples of consumer/ agriculture interaction that are platforms for understanding

DAG 3060 - Principles of Farm Mangement

After the completion of this course students should be able to:

1. Define, provide examples, and understand tradeoffs for each of the factors of production (Land, Labor, Capital, Management)
2. Understand trends in land value and ownership
3. Identify basic farm management tasks
4. Understand the financial drivers associated with farm management
5. Identify when, where, and how to collect data on farm efficiency

DSP 0001 - Worker Characteristic

1. Attendance
2. Character
3. Teamwork
4. Appearance
5. Attitude
6. Productivity
7. Organizational Skills 
8. Communication
9. Cooperation
10. Respect

DSP 1000 - Intro to Health Care

1. Discuss the Healthcare Environment
   1. Describe types of healthcare facilities 
   2. Describe client levels of care 
   3. List reasons for changes in healthcare delivery
   4. Discuss the multi-skilled worker 
2. Identify the roles of the health team and the nursing team 
   1. Discuss licensure and certificate levels 
   2. Discuss the role of the multi-skilled worker
   3. Discuss the role of the PCA/assistive personnel 
   4. Discuss the nursing proce Recognizing abnormal changes in body function
      1. Recognizing the importance of reporting such changes to a superviso
      2. Discuss practices for para professional healthcare employment 
3. Discuss agencies that employ multi-skilled workers 
   1. List marketing strategies 
   2. List ways to look for a job
   3. Prepare a resume and cover letter 
   4. Discuss the interview process 
   5. Discuss personal hygiene 
   6. Discuss professional conduct 
   7. Discuss work ethic 
4. Discuss Client Rights and Legal Issues 
   1. List ways to provide privacy and maintain confidentiality 
   2. Discuss promoting client right to make personal choices to accommodate their needs.
   3. Discuss resolving grievances and disputes 
   4. Discuss providing assistance in getting to and participating in client/family groups and other activities.
   5. List ways to maintain care and security of client’s personal possessions.
   6. Discuss promotion of the client’s right to be free from abuse mistreatment, neglect, and the need to report instances to appropriate staff
   7. Identify professional standards regarding restraint usage
   8. Define abuse, neglect, and malpractice 
   9. Define assault and battery
   10. Recognize, understand, be able to prevent and report pt./ resident abuse.
   11. Discuss communication and interpersonal skills 
5. Describe rules for effective communication with the healthcare team and client
   1. Discuss communication with sensory impaired clients 
   2. Discuss ways to communicate with cognitively impaired resident

DSP 1010 - Human Body Health and Disease

1. Discuss mental health, social service, and holistic client needs
   1. List Maslow’s hierarchy of needs
   2. List developmental tasks associated with the aging process
   3. Discuss modification of assistant behavior in response to client behavior 
   4. Discuss responding to client behavior 
   5. Discuss allowing client’s to make personal choices, providing and reinforcing behavior consistent with the client’s dignity
   6. Discuss the client’s family as a source of emotional support 
   7. Discuss cultural diversity 
   8. Discuss human sexuality 
2. Discuss caring for client’s when death is imminent 
   1. List stages of dying
   2. List signs of dying 
   3. Define hospice 
   4. Discuss postmortem care 
   5. Discuss the needs of terminal clients and family 
3. Discuss mental health problems including but not limited to anxiety disorders, psychotic disorders, psychotic disorders, affective disorders, organic/inorganic disorders.
   1. Define panic disorder, phobic disorders, and obsessive-compulsive disorder.
   2. Define schizophrenia 
   3. Define bipolar disorder 
   4. Define and discuss depression 
   5. Define and discuss dementia
   6. Define and discuss delirium 
   7. Discuss common defense mechanisms 
   8. Discuss care of the cognitively impaired including techniques for addressing the needs and behaviors of individuals with dementia (AD and others).
   9. Discuss understanding the behavior of the cognitively impaired client 
   10. Identify appropriate responses to the behavioral or cognitive impaired residents and methods to reduce effects of cognitive impairments

DSP 1020 - Safety

1. Identify common accidents in facilities and ways to prevent them
2. Explain the Safety Data Sheet (SDS)
3. Describe safety guidelines for sharps and biohazard containers
4. Explain the principles of body mechanics and apply them to daily activities
5. Define two types of restraints and discuss problems associated with restraints
6. Discuss restraint alternatives
7. Identify what must be done if a restraint is ordered
8. List safety guidelines for oxygen use
9. Identify safety guidelines for intravenous (IV) lines
10. Discuss fire safety and explain the RACE and PASS acronyms
11. List general safety steps for working in a healthcare facility
12. Define important words in this chapter
13. Demonstrate how to respond to medical emergencies
14. Demonstrate knowledge of first aid procedures
15. Explain the nursing assistant’s role on a code team
16. Describe guidelines for responding to disasters

DSP 1030 - Patient and Resident Care

1. Personal Care

• Explain personal care of residents
• Describe different types of baths and list observations to make about the skin during
• bathing
• Explain safety guidelines for bathing
• List the order in which body parts are washed during bathing
• Explain how to assist with bathing
• Describe how to perform a back rub
• Explain guidelines for performing oral care
• Define dentures and explain care guidelines
• Discuss guidelines for performing oral care for an unconscious resident
• Explain how to assist with grooming

1. Vital Signs

• Discuss the relationship of vital signs to health and well-being
• Identify factors that affect body temperature
• List guidelines for measuring body temperature
• Explain pulse and respirations
• List guidelines for counting pulse and respirations
• Identify factors that affect blood pressure
• List guidelines for measuring blood pressure
• Describe guidelines for pain management

1. Nutrition and Fluid Balance

• Describe common nutritional problems of the elderly and the chronically ill
• Describe cultural factors that influence food preferences
• Identify six basic nutrients
• Explain the USDA’s MyPlate
• Explain the role of the dietary department
• Explain the importance of following diet orders and identify special diets
• Explain thickened liquids and identify three basic thickening consistencies
• List ways to identify and prevent unintended weight loss
• Describe how to make dining enjoyable for residents
• Describe how to serve meal trays and assist with eating
• Describe how to assist residents with special needs
• Discuss dysphagia and list guidelines for preventing aspiration
• Describe intake and output (I&O)
• List ways to identify and prevent dehydration
• List signs and symptoms of fluid overload and describe conditions that may require fluid restrictions

DSP 1040 - Special Care Patients

Students will be able to demonstrate knowledge of:

1. Rehabilitation and Restorative Care

• Discuss rehabilitation and restorative care
• Describe the importance of promoting independence
• Explain the complications of immobility and describe how exercise helps maintain health
• Describe canes, walkers, and crutches
• Discuss other assistive devices and orthotics
• Discuss range of motion exercises

1. Subacute Care

• Discuss the types of residents who are in a subacute setting
• List care guidelines for pulse oximetry
• Describe telemetry and list care guidelines
• Explain artificial airways and list care guidelines
• Discuss care for a resident with a tracheostomy
• Describe mechanical ventilation and explain care guidelines
• Describe suctioning and list signs of respiratory distress
• Describe chest tubes and explain related care
• Describe alternative feeding methods and related care
• Discuss care guidelines for dialysis

1. End-of-Life Care

• Describe palliative care
• Discuss hospice care
• Discuss the grief process and related terms
• Explain legal rights for a resident who is dying
• Explain how to care for a resident who is dying
• Discuss factors that influence feelings about death and list ways to meet residents’
• individual needs
• Identify common signs of approaching death
• List changes that may occur in the human body after death
• Describe ways to help family and friends deal with a resident’s death
• Describe ways to help staff members cope with a resident’s death
• Describe postmortem care 

DSP 1050 - Long Term Care Clinical

CLINICAL COMPTENCIES:   The student shall maintain a procedure/skills checklist. Under the supervision of the clinical instructor, the student shall have satisfactorily demonstrated the following skills:

1. Measuring/recording vital signs
2. Determining/recording height and weight 
3. Transferring, position, and turning clients
4. Performing Range of motion exercises 
5. Obtaining accurate intake and output
6. Bathing/skin care
7. Mouth care
8. Dressing
9. Toileting
10. Assist with eating and hydration
11. Proper feeding techniques
12. Peri care
13. Catheter care
14. Bed making
15. Nail care
16. Hair care
17. Back rub
18. Hand washing
19. Removal of foreign body airway obstruction
20. Assist with ambulating per cane, walker, and crutches
21. Don gown, gloves, and mask 
22. Prepare an enema 

DSP 1060 - Person-Centered Practice (PCP) Competency

The purpose of this course is for the learner to develop the necessary skills for the planning, providing, and organizing of services personalized to the specific needs of an individual with a disability or an older adult. The learner will understand the process for identifying the needs, wants, and preferences of the individual to help facilitate support plans based on these findings. The learner will apply approaches to guide the individual towards independent decision-making, achievement of goals, improved interactions within the community, and self-advocacy of quality services. The learner will have the opportunity to apply these new skills in the various Long Term Services & Supports service settings. 

Student Learning Outcomes:
 This course prepares the DSW to know and do the following:

• Help design services or support plans based on the choices and goals of the individual supported, while involving the individual in the process.
• Build collaborative, professional relationships with the individual and others on the support team.
• Provide supports and services to help the individual achieve his or her goals.
• Participate as an active member of service or support team.
• Work in partnership with the individual to track progress toward goals and adjust services as needed and desired by individual.
• Gather and review information about an individual to provide quality services.
• Complete and submit documentation of services on time. 

DSP 1070 - Evaluation and Observation in LTSS

This course provides the learner with a background in the core knowledge required to effectively evaluate and observe individuals while applying industry and employer-specific standards. Acceptable observation, monitoring, data collection, documentation, and evaluating techniques will be identified and discussed to promote appropriate decision-making. The learner will gain the basic skills needed to closely track an individual’s physical and emotional health for baseline measures and monitor for significant changes. A variety of methods will be introduced to gather information formally and informally based on specific scenarios to guide appropriate levels of services, promote efficacy of those services, and determine if support goals have been met. The learner will have the opportunity to apply these new skills in the various Long Term Services & Supports service settings.

Student Learning Outcomes:
 This course prepares the DSW to know and do the following:

• Help with the assessment process by gathering information from many sources.
• Use the results of assessments to develop service and support options, discuss these options with the individual and with team members to guide support work.
• Collect data about individual goals and satisfaction with services.
• Observe the health and behavior of the individual within his or her cultural context.

DSP 1080 - Communication in LTSS

• Identify effective strategies for communication with a variety of audiences, including choosing the most effective medium for communication.
• Use positive and respectful verbal, non-verbal and written communication in a way that can be understood by the individual, and actively listens and responds to him or her in a respectful, caring manner.
• Explain services and service terms to the individual being supported and his or her family members.
• Communicate with the individual and his or her family in a respectful and culturally appropriate way.

DSP 1090 - Professionalism and Ethics in LTSS

This course stresses the importance of working in a professional, ethical manner in support situations while maintaining confidentiality and respecting individual and family rights. The importance of a professional orientation will be explained including strategies for supporting individuals while preserving their dignity/independence, identifying appropriate versus inappropriate professional performance, and when to seek guidance from a supervisor. The learner will establish ways to apply ethical guidelines to daily practice in decision-making, inform individuals and their families of rights based on a balance of choice and an individual’s best interest, and communicate confidential information following laws and regulations by setting. A compliance update on protected health information (PHI) under HIPAA will be provided. The learner will have the opportunity to apply these new skills in the various Long-Term Services & Supports service settings.

Student Learning Outcomes:
 This course prepares the DSW to know and do the following:

• Follow relevant laws and regulations and is guided by ethical standards when doing work tasks.
• Support individuals in a collaborative manner and maintain professional boundaries.
• Show professionalism by being on time, dressing appropriately for the job, and being responsible in all work tasks.
• Seek to reduce personal stress and increase wellness.
• Respect the individual and his or her family’s right to privacy, respect, and dignity.
• Maintains confidentiality in all spoken and written communication, and follows in the rules in the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and other relevant legal guidelines. 

DSP 1100 - Community Inclusion and Networking in LTSS

The purpose of this course is for the learner to develop the skills needed to help an individual become a part of the community through valued roles and relationships, and to assist them with major transitions that occur in community life. The ability to coordinate a community inclusion action plan to identify personalized community preferences and goals will be explained. Coordinating and facilitating activities with the individual will be discussed and include friendship and peer interactions, communication with family, community outings, and social functions. Techniques will be shared on how to gather resources for the individual to reach their vocational, educational, and career goals. The learner will be given methods to help the individual learn to network within informal support groups, identify job opportunities along with training and retention efforts, and promote the right to live in the community of choice using natural supports. The learner will have the opportunity to apply these new skills in the various Long Term Services & Supports service settings.

Student Learning Outcomes:
 This course prepares the DSW to know and do the following:

• Encourage and assist individuals in connecting with others and developing valued social and/or work roles based on his or her choices.
• Support the individual by helping to connect individual with friends and to live and be included in the community of his or her choice.
• Help the individual transition between services and adapt to life changes, including moving into home and community based settings.
• Respect the role of family members in planning and providing services.

DSP 1200 - Community Living Skills and Supports in LTSS

This course is an overview of the learner’s role in helping an individual manage the important aspects of personal, financial, and household management necessary on a daily basis to pursue an independent, community-based lifestyle. The underlying theory behind providing critical support to enable an individual to live on his or her own or as self-sufficiently as possible will be examined. Various methods of support will be explored to help create a comfortable living environment for the individual, including day-to-day tasks (laundry, meal prep, cleaning, budgeting), needed equipment (assistive, rehabilitative, adaptive), and mobility (transportation, activities). Strategies will be presented for the individual to recognize the importance of building and maintaining strong relationships with friends, family, and the local community. Recognizing the need for a personalized support plan appropriate to the individual and to the ability to make recommendations based on identified needs, goals, and preferences will be reinforced. The learner will have the opportunity to apply these new skills in the various Long Term Services & Supports service settings.

Student Learning Outcomes:
 This course prepares the DSW to know and do the following:

• Assist the individual in meeting his or her physical and personal care needs (i.e. toileting, bathing, grooming) and provide the individual training in these areas when needed.
• Teach and assist the individual with household tasks such as laundry and cleaning.
• Assist the individual to learn about meal planning and shopping, and safe food preparation.
• Provide person centered support and help the individual to build on his or her strengths in life activities.

DSP 1300 - Empowerment and Advocacy in LTSS

• Help the individual set goals, make informed choices, and follow-through on responsibilities.

• Support the individual to advocate for him or herself by encouraging the individual to speak for his or her self.
• Support the individual to get needed services, support and resources.
• Assist the individual get past barriers to get needed services.
• Tell the individual and his or her family their rights and how they are protected. 

DSP 1400 - Health and Wellness in LTSS

The DSW plays a vital role in helping an individual achieve and maintain good physical, emotional, and spiritual health, which is essential for positive well-being. This course is designed to promote the need for a healthy lifestyle. Focus will be directed on various techniques to assist in personal care (grooming and hygiene) activities, encourage healthy choices to help prevent accidents and illness, and provide appropriate level of support to individuals taking an active role in decisions affecting their wellness. Common strategies will be discussed to properly assist with medical appointments, document and report treatment provided within the organization’s policies and regulations, and identify the signs and symptoms of common health problems, and taking appropriate action within the scope of training. The ability to recognize and demonstrate universal measures and precautions related to infection control procedures will be addressed. The learner will have the opportunity to apply these new skills in the various Long Term Services & Supports service settings.

Student Learning Outcomes:
This course prepares the DSW to know and do the following:

• Support the spiritual, emotional, and social wellbeing of the individual.
• Give medications or assist the individual to take medication while following all laws and safety rules.
• Assist the individual to learn disease prevention and maintain good health.
• Assist the individual to use infection control procedures and prevent illness.
• Help the individual make and keep regular health and dental care appointments.
• Help the individual follow health care plans and use medical equipment as needed.
• Help the individual to learn the signs of common health problems and take actions to improve health.

DSP 1500 - Cultural Competency in LTSS

This course introduces the learner to the importance and benefits of cultural awareness, knowledge, and sensitivity in the workplace. Main topics to be examined include what culture is, how it develops and changes over time, and its power of influence. Aspects of an individual’s particular culture as it relates to services provided will be explored such as the role of the family, language, religion, gender roles, and ideologies. Human tendencies towards cultural biases, prejudices, and stereotypes will be explained and addressed. The learner will have the opportunity to apply these new skills in the various Long Term Services & Supports service settings. 

Student Learning Outcomes:
This course prepares the DSW to know and do the following:

• Provide or access services that fit with the individual’s culture or preferences.
• Seek to learn about different cultures to provide better support and services.
• Recognize own biases and does not allow these biases to interfere in work relationships.
• Respect the cultural needs and preferences of each individual, even when contrary to his/her personal beliefs.
• Assist the individual to find social, learning and recreational opportunities valued in his or her culture.

DSP 1600 - Crisis Prevention and Intervention in LTSS

This course examines the concept of crisis theory and the importance of prevention along with the application of several models for intervention.  Crisis will be defined, risk and behaviors that can lead to a crisis will be identified, and effective strategies to prevent or intervene in a crisis will be introduced.  Application of the crisis concept will address triggers typical in LTSS settings, predictable patterns for crisis response, and interventions that can be modeled to focus on those patterns.  Implications for populations at risk such as the elderly, the disabled, and other marginalized groups will be explored.  Awareness for how the learner’s role and attitude can affect a crisis situation and the ability to collaborate with a support team during a crisis will be discussed.  The learner will have the opportunity to apply these new skills in the various Long Term Services & Supports service settings.

Student Learning Outcomes:
 This course prepares the DSW to know and do the following:

• Recognize risk and work to prevent an individual from experiencing a crisis in a way that meets the individual’s need.
• Use positive behavior supports to prevent crisis and promote health and safety.
• Use appropriate and approved intervention approaches to resolve a crisis.
• Seek help from other staff or services when needed during a crisis.
• Monitor situations and communicate with the individual and his or her family and support team to reduce risk.
• Report incidents according to rules.
• See own potential role within a conflict or crisis and changes behavior to minimize conflict.

DSP 1700 - Safety Competency in LTSS

This course covers material to ensure the safety of an individual, while balancing choice and appropriate levels of risk-taking.  The primary responsibility of a direct service worker is to protect individuals from harm in various support situations.  The learner will receive information about specific safety strategies to handle situations of abuse, neglect, exploitation, accident prevention, and other hazards.  Techniques will be evaluated for avoiding unsafe situations and using appropriate procedures will be examined to help ensure safety during every day and emergency circumstances.  Universal precautions, first aid, and infection control will be promoted.  The learner will have the opportunity to apply these new skills in the various Long-Term Services & Supports service settings.

Student Learning Outcomes:
This course prepares the DSW to know and do the following:

• Demonstrate the ability to identify, prevent, and report situations of abuse, exploitation, and neglect according to laws and agency rules.
• Recognize signs of abuse and neglect, including the inappropriate use of restraints, and works to prevent them.
• Maintain the safety of an individual in the case of an emergency.
• Help individuals to be safe and learn to be safe in the community.
• Use universal precautions and give first aid as needed in an emergency. 

DSP 1800 - Education, Training, and Self-Development in LTSS

This is a capstone course that is designed to demonstrate the accumulated knowledge, skills, and abilities of the learner. Demonstration is required regarding how the learner’s knowledge, skills, abilities, and intellectual behaviors can be applied directly to improve the quality of support for the individual.

Student Learning Outcomes:
This course prepares the DSW to know and do the following:

• Create a personal development plan and identify his or her career and/or college plan, with the support of a QuILTSS mentor.
• Demonstrate self-objectivity in assessing professional strengths and weaknesses.
• Complete training and continues to develop skills and seek certification.
• Seek feedback from many sources and use to improve work performance and skills.
• Learn and stay current with technology used for documentation, communication and other work activities.

EAT 1000 - Worker Characteristics

1.  Attendance    
   1. Attends Class as scheduled.
   2. Arrives/leaves on time (no tardies)
   3. Notifies instructor prior to or day of being absent.
2. Character         
   1. Displays loyalty, honestly, trustworthiness.
   2. Displays dependability and reliability.
   3. Displays initiative, self-discipline and self-responsibility.
   4. Displays self-discipline and performs what is ask of them.
3. Teamwork       
   1. Respects the rights of others.
   2. Maintains appropriate confidentiality.
   3. Is a team worker that is cooperative, mannerly, and appropriately assertive.
   4. Displays a customer service attitude.
   5. Seeks opportunities for continuous learning from others.
4. Appearance    
   1. Demonstrates appropriate dress indicative of trade.
   2. Demonstrates professional grooming and hygiene.
   3. Presents oneself professionally each day.
5. Attitude           
   1. Displays a positive and professional attitude.
   2. Displays self-confidence.
   3. Displays high expectations of success in trade.
6. Productivity    
   1. Follows safety practices.
   2. Maintains a neat and clean work area.
   3. Follows directions and procedures.
   4. Completes assignments in keeping with deadlines.
7. Organization Skills      
   1. Prioritizes and manages class time.
   2. Demonstrates flexibility in handling change.
8. Communication           
   1. Displays appropriate nonverbal skills (eye contact, body language).
   2. Displays appropriate listening skills.
   3. Uses appropriate language on a professional level.
9. Cooperation   
   1. Displays leadership skills.
   2. Appropriately handles criticism, conflicts and complaints.
   3. Maintains appropriate relationships with instructors and peers.
   4. Follows requests of instructor.
10. Respect            
    1. Engages with cultural and racial diversity in a professional manner.
    2. Refrains from engaging in harassment of any kind.
    3. Encourages others to avoid harassment.

EAT 1010 - NCCER Core

EAT 1020 - Supervised Work I

EAT 2000 - Worker Characteristics

1.  Attendance    
   1. Attends Class as scheduled.
   2. Arrives/leaves on time (no tardies)
   3. Notifies instructor prior to or day of being absent.
2. Character         
   1. Displays loyalty, honestly, trustworthiness.
   2. Displays dependability and reliability.
   3. Displays initiative, self-discipline and self-responsibility.
   4. Displays self-discipline and performs what is ask of them.
3. Teamwork       
   1. Respects the rights of others.
   2. Maintains appropriate confidentiality.
   3. Is a team worker that is cooperative, mannerly, and appropriately assertive.
   4. Displays a customer service attitude.
   5. Seeks opportunities for continuous learning from others.
4. Appearance    
   1. Demonstrates appropriate dress indicative of trade.
   2. Demonstrates professional grooming and hygiene.
   3. Presents oneself professionally each day.
5. Attitude           
   1. Displays a positive and professional attitude.
   2. Displays self-confidence.
   3. Displays high expectations of success in trade.
6. Productivity    
   1. Follows safety practices.
   2. Maintains a neat and clean work area.
   3. Follows directions and procedures.
   4. Completes assignments in keeping with deadlines.
7. Organization Skills      
   1. Prioritizes and manages class time.
   2. Demonstrates flexibility in handling change.
8. Communication           
   1. Displays appropriate nonverbal skills (eye contact, body language).
   2. Displays appropriate listening skills.
   3. Uses appropriate language on a professional level.
9. Cooperation   
   1. Displays leadership skills.
   2. Appropriately handles criticism, conflicts and complaints.
   3. Maintains appropriate relationships with instructors and peers.
   4. Follows requests of instructor.
10. Respect            
    1. Engages with cultural and racial diversity in a professional manner.
    2. Refrains from engaging in harassment of any kind.
    3. Encourages others to avoid harassment.

EMR 0002 - Emergency Medical Responder

Course Standards:

EMS Systems and Operations

1) Compare and contrast the types of Emergency Medical Services (EMS) systems and operations, including ground, water, and air services. For each type of service, discuss how the public accesses EMS systems, the advantages and disadvantages, special considerations, and safety issues. Discuss the roles played by the state departments of EMS and the National Highway Traffic Safety Administration.

2) Research the history of mapping, geographic information systems (GIS), global positioning systems (GPS), remote sensing, and other geospatial technologies. Examine how these technologies have evolved in the area of EMS, concentrating on their recent migration

toward online platforms, and evaluate their influence on present-day society, citing specific textual evidence from news articles and scholarly journals.

3) Differentiate between the careers in various types of EMS. Research and document educational requirements as well as state and national guidelines governing practicing professionals (such as licensing, initial certifications, re-certifications, training, and compliance). Identify personal and physical characteristics required of an EMS professional in a career portfolio.

4) Using texts from EMS professional journals or websites, evaluate concepts of quality improvement to provide safe, high quality, and appropriate patient care and the impact of research on EMR care. Cite examples of research that have been incorporated into improving emergency care for patients and/or victims of accidents/injuries.

5) Outline the risks and responsibilities facing the emergency response team during ambulance operations. Address at minimum the following: apparatus and equipment readiness; pre-arrival considerations, especially for high-risk situations; scene safety of personnel and patient(s); traffic; 360 degree assessments; and how to leave a scene.

6) Research and summarize the concepts surrounding vehicle extrication, including safe vehicle extrication, tools used, and patient considerations. Include in the summary common guidelines related to the following: roles of EMS; safety of staff, patients, and situation; vehicle stabilization; unique hazards; additional resources needed; and extrication considerations.

Safety and Wellness

7) Develop a reference toolkit of physical, mental, and personal requirements for personnel in emergency and public safety services. Document what the “profile of proficiency” looks like for professionals in these fields-for example, what scores are needed on a physical, mental, or emotional fitness test, and what guidelines must be followed for personal disease/disorder control.

8) Investigate stress management procedures for professionals in the emergency response and public service sectors. Identify stressors and stress-inducing situations through interviews with professionals in the field. Collaborate with a team to identify techniques and strategies for managing and alleviating stress. Communicate recommendations in the form of a toolkit, brochure, or fact sheet to support the use of these strategies, citing evidence drawn from the investigation.

9) Compare and contrast in a digital or written artifact the difference in Standard Precautions, personal protective clothing, and personal protective equipment (PPE) in EMS from other healthcare settings. Outline response steps if exposed to hazardous or bloodborne

pathogens. Demonstrate donning and doffing of all PPE and the care of soiled equipment or vehicles.

10) Interpret scene management and safety standards and/or protocols by writing a scenario for each of the following situations: (a) traffic or highway incidents, (b) violent encounters, (c) crowds, (d) nature of illness or mechanisms of injury, (e) number of patients and/or victims, and (f) personnel injury prevention. Identify the appropriate responses from EMS professionals and any additional resources that would be involved.

11) Complete the free FEMA Emergency Management Institute’s NIMS compliance courses ICS-200 (Single Resources and Initial Action Incidents) and IS-5A (Introduction to Hazardous Materials). Review content from the IS-700, IS-800, and ICS-100 tests. Create and role play scenarios that involve each of the situations described in the FEMA courses identifying the roles and responsibilities of the EMR and other team members.

EMS and Therapeutic Communications

12) Identify situations and locate agencies an Emergency Medical Responder (EMR) would call for additional assistance upon arrival at a scene. Practice scenarios that would require the transfer of care of the patient, incorporating pertinent information such as the patient’s condition, history of what happened, care given, etc.

13) Review the concepts of effective therapeutic communication. Examine interview techniques used during therapeutic communication and identify potential hazards of interviewing.

Legal/Ethical Guidelines

14) Interpret the rules, guidelines, and legal ramifications related to incident documentation by EMS staff. Complete a pre-hospital care report utilizing appropriate medical terminology and the acronyms SAMPLE, DCAP-BTLS, and OPQRST

15) Summarize the Health Insurance Portability and Accountability Act (HIPAA). Explain characteristics of consent, confidentiality, advanced directives, living wills, durable power of attorney, and other legal directives governing medical treatment. Using domain-specific language and accurate definitions of legal concepts, explain how the content of these legal documents impacts patients’ rights for all aspects of care.

16) Examine real-world situations that involve ethical dilemmas and the application of correct professional conduct as highlighted in recent news articles. Craft an argumentative essay making a claim about the importance of ethics and professional standards for persons working in Emergency Medical Services occupations. Cite examples from case studies to argue for the relevance of professional codes of conduct within scope of practice and how important it is to follow those guidelines.

17) Research legal ramifications and responsibilities of the EMR associated with evidence preservation and mandatory reporting requirements within the EMS system. Identify the

process for reporting specific situations to the appropriate authorities, such as child abuse and/or crimes.

Patient Assessment/Evaluation and Treatment

18) Accurately perform the components of patient assessment to identify and manage immediate life threatening illnesses and injuries within the scope of practice of the EMR for pediatric, adult, and geriatric patients, utilizing rubrics from textbooks, National HOSA guidelines, or clinical standards of practice. Include the following areas:

a. Scene Size-up

b. Primary Survey or Assessment

c. History Taking

d. Secondary Assessment

e. Vital Signs

f. Reassessment

19) Identify and perform skills to manage life threatening illnesses based on assessment findings of a pediatric, adult, and geriatric patient with medical emergencies identifying anatomical structures involved. Utilize rubrics from textbooks, National HOSA guidelines, or clinical standards of practice in the following areas:

a. Altered mental status

b. Seizures

c. Stroke

d. Gastrointestinal bleeding

e. Anaphylaxis

f. Infectious diseases

g. Diabetes

h. Psychological emergencies

i. Chest pain

j. Poisoning

k. Respiratory distress/Asthma

l. Vaginal bleeding

m. Nosebleeds

20) Use assessment information to recognize shock, respiratory failure or arrest, and cardiac arrest based on assessment findings. Demonstrate the ability to manage the situation while awaiting additional emergency response.

21) Successfully perform American Red Cross or American Heart Association adult, child, and infant Basic Life Support (BLS) cardiopulmonary resuscitation (CPR) for Healthcare Providers or BLS for Prehospital Providers.

22) Research and evaluate National Trauma Triage Protocol. Identify and perform skills to manage life threatening injuries based on assessment findings of a patient with trauma emergencies, identifying anatomical structures involved. Utilize rubrics from textbooks, National HOSA guidelines, or clinical standards of practice in the following areas:

a. Internal and external bleeding

b. Chest trauma such as sucking chest wound and impaled objects in chest

c. Abdominal trauma such eviscerations and impaled objects

d. Orthopedic trauma such as fractures, dislocations, amputations

e. Soft tissue trauma, burns, dressings, and bandages

f. Head, facial, neck and spine trauma such as head injuries, scalp injuries, and injuries to spine

g. Environmental emergencies such as submersion and exposure to heat and cold

h. Multi-system trauma

23) Recognize and manage life threats based on simple assessment findings for special population patients such as children, the elderly, and maternity patients while awaiting additional emergency response. Utilize rubrics from textbooks, National HOSA guidelines, or clinical standards of practice for the following situations:

a. Vaginal bleeding in pregnant patients

b. Signs of labor and delivery

c. Steps in pre-hospital delivery

d. Initial care of neonates

e. Care of mother after delivery

f. Pediatric respiratory distress, seizures, and Sudden Infant Death Syndrome (SIDS)

g. Geriatric care

h. Child, elderly, and domestic partner abuse

24) Discuss developmental and psychological norms for all ages, including pediatric and geriatric patients relating normal vs abnormal psychological response to illness and injury.

Portfolio

25) Compile and continually update a portfolio of artifacts completed in this course. If pursuing EMR certification or dual enrollment/dual credit hours, document hours spent on activities such as job shadowing or classroom contact with an articulated institution. Upon completion of the course, prepare the portfolio in a professional style to present to appropriate EMS audiences.

The following artifacts will reside in the student’s portfolio:

• Career Exploration portfolio

• Skills performance rubrics

• Documentation of job shadowing hours

• Classroom contact hours, if applicable

• Examples of written, oral, or digital presentations

• Short research project documents

Standards Alignment Notes

*References to other standards include:

• National Highway Traffic Safety Administration National Emergency Medical Services Education Standards for Emergency Medical Responders (EMR).

All standards are aligned to the National EMS Educational Standards and EMR Instructional Guidelines and approved by the Tennessee Department of Emergency Medical Services.

Key for alignment: P-Preparatory, AP-Anatomy and Physiology, MT-Medical terminology, PT-Pathophysiology, LD- Life Span Development, PH-Public Health, Pharm-Pharmacology, AW-Airway Management, Respirations and Artificial Ventilation, A-Assessment, M-Medicine, S-Shock and Resuscitation, T-Trauma, SP-Special Patient Populations, EM-EMS Operations

Note: While not all standards are specifically aligned, teachers will find the framework helpful for setting expectations for student behavior in their classroom and practicing specific career readiness skills.

ENGT 1150 - Technical Graphics

EPT 0001 - Worker Characteristics

1.  Attendance

1. Attends class as schedules.
2. Arrives/leaved on time (no tardies).
3. Notifies instructor prior to or day of being absent.

1.  Character

1. Displays loyalty, honesty, trustworthliness.
2. Displays dependability and reliability.
3. Displays initiative, self-discipline and self-responsibility.
4. Displays self-discipline and performs what is asked of them.

1.  Teamwork

1. Respects the rights of others.
2. Maintains appropriate confidentiality.
3. Is a team worker that is cooperative, mannerly, and appropriately assertive.
4. Displays a customer service attitude.
5. Seeks opportunities for continuous learning from others.

1.  Appearance

1. Demonstrates appropriate dress indicative of trade.
2. Demonstrates professional grooming and hygiene.
3. Presents oneself professionally each day.

1. Attitude

1. Displays a positive and professional attitude.
2. Displays self-confidence.
3. Displays high expectations of success in trade.

1. Productivity

1. Follows safety practices.
2. Maintains a neat and clean work area.
3. Follows directions and procedures.
4. Completes assignments in keeping with deadlines.

1. Organization Skills

1. Prioritizes and manages class time.
2. Demonstrates flexibility in handling change.

1. Communications

1. Displays appropriate nonverbal skills (eye contact, body language).
2. Appropriately handles criticism, conflicts and complaints.
3. Demonstrates problem-solving capabilities.
4. Maintains appropriate relationships with instructors and peers.
5. Follows request of instructor.

1. Cooperation

1.  Displays leadership skills.
2. Appropriately handles criticism, conflicts and complaints.
3. Demonstrates problem-solving capabilities.
4. Maintains appropriate relationships with instructors and peers.
5. Follows requests of instructor.

1.  Respect

1. Engages with cultural and racial diversity in a professional manner.
2. Refrains from engaging in harassment of any kind.
3. Encourage others to avoid harassment.

EPT 0002 - Worker Characteristics

1.  Attendance

1. Attends class as scheduled.
2. Arrives/leaved on time (no tardies).
3. Notifies instructor prior to or day of being absent.

1. Character

1. Displays loyalty, honesty, trustworthiness.
2. Displays dependability and reliability.
3. Displays initiative, self-discipline, and self-responsibility.
4. Displays self-discipline and performs what is asked of them.

1. Teamwork

1. Respects the rights of others.
2. Displays dependability and reliability.
3. Displays initiative, self-discipline, and self-responsibility.
4. Displays self-discipline and performs what is asked of them.

1.  Appearance

1. Demonstrates appropriate dress indicative of trade.
2. Demonstrates professional grooming and hygiene.
3. Presents oneself professionally each day.

1. Attitude

1. Displays a positive and professional attitude.
2. Displays self-confidence.
3. Displays high expectations of success in trade.

1. Productivity

1. Follow safety practices.
2. Maintains a neat and clean work area.
3. Follows directions and procedures.
4. Completes assignments in keeping with deadlines.

1. Organizational Skills

1. Prioritizes and manages class time.
2. Demonstrates flexibility in handling change.

1. Communications

1. Displays appropriate nonverbal skills (eye contact, body language).
2. Displays appropriate listening skills.
3. Uses appropriate language on a professional level.

1. Cooperation

1. Displays leadership skills.
2. Appropriately handles criticism, conflicts and complaints.
3. Demonstrates problem-solving capabilities
4. Maintains appropriate relationships with instructors and peers.
5. Follows requests of instructor.

1. Respect

1. Engages with cultural and racial diversity in a professional manner.
2. Refrains from engaging in harassment of any kind.
3. Encourages others to avoid harassment.

EPT 0002 - Worker Characteristics

1.  Attendance

1. Attends class as scheduled.
2. Arrives/leaved on time (no tardies).
3. Notifies instructor prior to or day of being absent.

1.  Character

1. Displays loyalty, honesty, trustworthiness.
2. Displays dependability and reliability.
3. Displays initiative, self-discipline and self-responsibility.
4. Displays self-discipline and performs what is asked of them.

1.  Teamwork

1. Respects the rights of others.
2. Maintains appropriate confidentiality.
3. Is a team worker that is cooperative, mannerly, and appropriately assertive.
4. Displays a customer service attitude.
5. Seeks opportunities for continuous learning from others.

1.  Appearance

1. Demonstrates appropriate dress indicative of trade.
2. Demonstrates professional grooming and hygiene.
3. Presents oneself professionally each day.

1. Attitude

1. Displays a positive and professional attitude.
2. Displays self-confidence.
3. Displays high expectations of success in trade.

1. Productivity

1. Follows safety practices.
2. Maintains a neat and clean work area.
3. Follows directions and procedures.
4. Completes assignments in keeping with deadlines.

1. Organization Skills

1. Prioritizes and manages class time.
2. Demonstrates flexibility in handling change.

1. Communications

1. Displays appropriate nonverbal skills (eye contact, body language).
2. Appropriately handles criticism, conflicts and complaints.
3. Demonstrates problem-solving capabilities.
4. Maintains appropriate relationships with instructors and peers.
5. Follows request of instructor.

1. Cooperation

1.  Displays leadership skills.
2. Appropriately handles criticism, conflicts and complaints.
3. Demonstrates problem-solving capabilities.
4. Maintains appropriate relationships with instructors and peers.
5. Follows requests of instructor.

1.  Respect

1. Engages with cultural and racial diversity in a professional manner.
2. Refrains from engaging in harassment of any kind.
3. Encourage others to avoid harassment.

EPT 0003 - Worker Characteristics

1.  Attendance

1. Attends class as schedules.
2. Arrives/leaved on time (no tardies).
3. Notifies instructor prior to or day of being absent.

1.  Character

1. Displays loyalty, honesty, trustworthliness.
2. Displays dependability and reliability.
3. Displays initiative, self-discipline and self-responsibility.
4. Displays self-discipline and performs what is asked of them.

1.  Teamwork

1. Respects the rights of others.
2. Maintains appropriate confidentiality.
3. Is a team worker that is cooperative, mannerly, and appropriately assertive.
4. Displays a customer service attitude.
5. Seeks opportunities for continuous learning from others.

1.  Appearance

1. Demonstrates appropriate dress indicative of trade.
2. Demonstrates professional grooming and hygiene.
3. Presents oneself professionally each day.

1. Attitude

1. Displays a positive and professional attitude.
2. Displays self-confidence.
3. Displays high expectations of success in trade.

1. Productivity

1. Follows safety practices.
2. Maintains a neat and clean work area.
3. Follows directions and procedures.
4. Completes assignments in keeping with deadlines.

1. Organization Skills

1. Prioritizes and manages class time.
2. Demonstrates flexibility in handling change.

1. Communications

1. Displays appropriate nonverbal skills (eye contact, body language).
2. Appropriately handles criticism, conflicts and complaints.
3. Demonstrates problem-solving capabilities.
4. Maintains appropriate relationships with instructors and peers.
5. Follows request of instructor.

1. Cooperation

1.  Displays leadership skills.
2. Appropriately handles criticism, conflicts and complaints.
3. Demonstrates problem-solving capabilities.
4. Maintains appropriate relationships with instructors and peers.
5. Follows requests of instructor.

1.  Respect

1. Engages with cultural and racial diversity in a professional manner.
2. Refrains from engaging in harassment of any kind.
3. Encourage others to avoid harassment.

EPT 0003 - Worker Characteristics

1.  Attendance

1. Attends class as scheduled.
2. Arrives/leaved on time (no tardies).
3. Notifies instructor prior to or day of being absent.

1.  Character

1. Displays loyalty, honesty, trustworthiness.
2. Displays dependability and reliability.
3. Displays initiative, self-discipline, and self-responsibility.
4. Displays self-discipline and performs what is asked of them.

1.  Teamwork

1. Respects the rights of others.
2. Maintains appropriate confidentiality.
3. Is a team worker that is cooperative, mannerly, and appropriately assertive.
4. Displays a customer service attitude.
5. Seeks opportunities for continuous learning from others.

1.  Appearance

1. Demonstrates appropriate dress indicative of trade.
2. Demonstrates professional grooming and hygiene.
3. Presents oneself professionally each day.

1. Attitude

1. Displays a positive and professional attitude.
2. Displays self-confidence.
3. Displays high expectations of success in trade.

1. Productivity

1. Follows safety practices.
2. Maintains a neat and clean work area.
3. Follows directions and procedures.
4. Completes assignments in keeping with deadlines.

1. Organization Skills

1. Prioritizes and manages class time.
2. Demonstrates flexibility in handling change.

1. Communications

1. Displays appropriate nonverbal skills (eye contact, body language).
2. Appropriately handles criticism, conflicts and complaints.
3. Demonstrates problem-solving capabilities.
4. Maintains appropriate relationships with instructors and peers.
5. Follows request of instructor.

1. Cooperation

1.  Displays leadership skills.
2. Appropriately handles criticism, conflicts and complaints.
3. Demonstrates problem-solving capabilities.
4. Maintains appropriate relationships with instructors and peers.
5. Follows requests of instructor.

1.  Respect

1. Engages with cultural and racial diversity in a professional manner.
2. Refrains from engaging in harassment of any kind.
3. Encourage others to avoid harassment.

EPT 1010 - Safety

1. Explain the role that safety plays in the construction crafts.
2. Describe the meaning of job-site safety.
3. Describe the characteristics of a competent person and a qualified person.
4. Explain the appropriate safety precautions to take around the common job-site hazards.
5. Demonstrate the use and car of appropriate personal protective equipment (PPE).
6. Properly done and remove personal protective equipment (safety goggles, hardhat, and personal fall protection).
7. Follow the safety procedures required for lifting heavy objects.
8. Describe safe behavior on and around ladders and scafford.
9. Explain the importance of hazard communications (HazCom) and material safety data sheets MSMAs).
10. Describe fire prevention and firefighting techniques.
11. Describe safe work procedures to use around electrical hazards.

EPT 1020 - Contruction Math & Measure

1. Intro to Construction Math

1. Add, subtract, multiply, and divide whole numbers, with and without a calculator.
2. Use a standard ruler and a metric ruler to measure.
3. Add, subtract, multiply, and divide fractions.
4. Add, subtract, multiply, and divide decimals, with and without a calculator.
5. Convert decimals to percentages and percentages to decimals.
6. Convert fractions to decimals and decimals to fractions.
7. Explain what the metric system is and how it is important in the construction trade.
8. Recognize and use metric units of length, weight, volume, and temperature.
9. Recognize some of the basic shapes used in the construction industry and apply basic geometry to measure them.

EPT 1030 - Career Skill

1. Identify and discuss personal and professional factors associated with job success.
2. Conduct a self-analysis of personal and professional traits that will lead to a career success.
3. Complete a communication self-evaluation.
4. Research available jobs in the field and the requirements for them.
5. Completion of sample applications.
6. Completion of resume.
7. Preparation for mock interview.

EPT 1040 - Plans Codes and Layout

1.  Introduction to Blue Print Plans
2. Different codes that are needed in residential and commercial.
3. Layout plans for homes and commercial.

EPT 1050 - NCCER Core Curriculum

1. Intro to Hand Tools

1. Recognize and identify some of the basic hand tools used in the construction trade.
2. Use hand tools safely.
3. Describe the basic procedures for taking care of hand tools.

1. Intro to Power Tools

1. Identify power tools commonly used in the construction trades.
2. Use power tools safely.
3. Describe the basic procedures for taking care of power tools.

1. Intro to Blue Prints

1. Recognize and identify basic blueprint terms, components, and symbols.
2. Relate information on blueprints to actual location on the print.
3. Recognize different classifications of drawings.
4. Interpret and use drawing dimensions.